Central Service Desk
The Central Service Desk (CSD) is something most customers don’t think of right away when talking about management of their services to their internal clients.
However, a CSD can provide untold value by giving your clients a one-stop number for all service or break-fix calls. Staffed by trained & experienced Beacon employees that take the time to get to know your operations, the CSD provides 24 hours per day support for maintenance, projects, and emergencies. From Tier One phone support to the dispatch, management, and follow-up of repair orders, the Beacon Central Service Desk is the answer.
In addition to our US based CSD, Beacon also offers a multilingual desk at our Prague office in the Czech Republic. This CSD serves the EMEA region and currently offers nine languages. Plans to add an ASIAPAC desk are in the works now.
Even if English is your company’s official business language, the Beacon Solutions Central Service Desks provide a vital link to native speakers providing cost efficient and accurately delivered services that otherwise might be unobtainable for your organization.